| | | We can't wait to share what kept us occupied this October! Let's start by exploring what we're working on in the AI landscape and some significant new developments we made across our product portfolio. As our Director of AI Research, Ramprakash Ramamoorthy, puts it, “We are 'right-sizing' our AI models for tasks like translation, anomaly detection, and contextual search. With this, we aim to deliver accurate results without unnecessary bulk.” This ensures seamless assistance while keeping your data secure. We’re also excited to introduce Zoho RPA! Now you can record and automate UI-based tasks with our RPA bots, which mimic human actions across legacy systems, web portals, and desktop applications—even ones without APIs! There's more. With Qntrl 3.0, you can navigate complex processes, manage requests effortlessly, and collaborate across teams while gaining visibility into every stage of your workflow. Oh, and it’s crazy how low-code platforms are redefining various industries in the recent times. Bharath Kumar shares more about how these powerful tools enhance ERP systems in manufacturing, healthcare, and retail, making them accessible to everyone involved. And that’s not all the news; we've handpicked some exciting updates, so keep scrolling to discover what's in store! |  | Until next time, Nivitha and the Zoho team | | | | | | | Building success together We're happy to announce our collaboration with NVIDIA! This partnership strengthens our commitment to privacy-first LLMs that deliver contextual intelligence without using customer data. By leveraging NVIDIA's AI-accelerated computing platform and NeMo, we’ll build tailored language models that enhance our SaaS applications for all our customers. We're also celebrating a major milestone with the Union Bank of India. Together, we co-created CRM Edge—a customer experience platform that’s transforming the experiences of over 160 million of their customers across India! 😇 | | | | | | | | | | Join us for exciting workshops and meetups |  | We’re thrilled to announce our first-ever CX workshops in India! - Bengaluru: November 20–21 at Shangri-La Bengaluru
- Mumbai: November 25–26 at Radisson Mumbai Andheri MIDC
Elevate your CX game with hands-on insights into customer interactions, automation, and team collaboration. Got questions? Reach out to cxevents@zohocorp.com. | |  | This November, we're also hosting Zoho Workplace User Group meetups in six vibrant cities. Through interactive sessions, activities, and one-on-ones, you'll learn how to make the most of our tools to overcome hybrid work challenges—we can’t wait to see you! | | | | | | | | | Enhance your emailing experience | | |  | We’ve taken Zoho Mail up a notch with a blend of built-in and OpenAI features that aim to improve your everyday emailing experience with smart suggestions, reminders, assistance, translation, generative capabilities, and more! |  | Also, make sure to keep an eye on your email delivery rates with our Email Audit feature in Zoho Forms—it's a simple way to get insights into what’s working and spot ways to boost your email performance. | | | | | | | | What else is new with our applications? | |  | The Bigin experience has been upgraded! With seamless integration into Zoho Projects for client and project management, you can also link to popular payment gateways for easy payment tracking, streamlining your entire process. |  | And, if you’re looking to drive AI innovation, Zoho Catalyst has you covered. Its MLOps solution is designed to ensure reliable, efficient, and scalable machine learning workflows. |  | Finally, for those in the service business, the new Equipment module in Zoho FSM helps you manage and monitor the use of essential vehicles and tools for customer visits. The platform also supports creating custom reports to track key metrics, boosting service efficiency. | | | And that concludes this month's story. If you have questions or ever want to chat, just drop us a line—we're tuned in to your thoughts. Catch you soon! 😇 | | | | | | Estancia IT Park, GST Road,
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